Refund Policy

Concerto: Hosted MCP Server for Claude Code Orchestration

Last updated: 2026-06-04

The Short Version

  • Full refund: if the Concerto MCP service is not functional and it's been fewer than 14 days since you purchased.
  • No refund: once you have successfully connected Claude using the provided claude mcp add command, the service has been delivered.
  • How to claim: email [email protected] from your purchase email address.
  • Timeline: Stripe processes refunds within 5 business days of approval.

Full Details

When you are entitled to a refund

You qualify for a 100% refund if all of the following are true:

  1. Your purchase was made within the last 14 calendar days.
  2. You were unable to connect Claude to your Concerto MCP endpoint using the provided command, meaning the service did not function as described.
  3. You contacted [email protected] and gave us a reasonable opportunity to resolve the issue (typically 1 business day).

We will issue the refund without argument if the service genuinely failed on our side.

When a refund is not available

Once you have successfully used the Concerto MCP connection (Claude responded to requests through your endpoint), the service has been delivered. At that point:

  • The MCP endpoint was live and functional
  • Refunds are not available for change-of-mind after successful use

Edge cases

Service functioned once but stopped: If the MCP endpoint worked initially and then experienced an outage, contact us first. We will fix it. If we cannot restore service within a reasonable time, we will discuss a prorated refund.

Refund request after 14 days: We will consider late refund requests for genuine service failures on a case-by-case basis. Email us. If we genuinely failed, we'll make it right.

Chargeback: If you initiate a credit card chargeback before contacting us, it may prevent us from processing a refund and may result in suspension of your Concerto access. Please email us first. We resolve disputes quickly.

How to Request a Refund

  1. Email [email protected] with the subject line: Refund request: [your purchase email]
  2. Include: your purchase email address and a brief description of what went wrong
  3. We will respond within 1 business day to confirm eligibility
  4. Once approved, Stripe processes the refund to your original payment method within 5 business days

Contact

Email: [email protected]