Refund Policy

Concerto — Remote Workshop for Claude Code Agents

Last updated: 2026-05-17

The Short Version

  • Full refund: if your Droplet never reached "ready" and it's been fewer than 14 days since you purchased.
  • No refund: once your Droplet is successfully provisioned (you can access it in the dashboard), the service has been rendered.
  • How to claim: email [email protected] from your purchase email address.
  • Timeline: Stripe processes refunds within 5 business days of approval.

Full Details

When you are entitled to a refund

You qualify for a 100% refund of $99.00 USD if all of the following are true:

  1. Your purchase was made within the last 14 calendar days.
  2. Your Droplet status in the Concerto dashboard shows something other than "ready" — meaning the provisioning process did not complete successfully (stuck in "provisioning," "error," or "pending").
  3. You have not manually modified or deleted the Droplet in your DigitalOcean account in a way that prevented provisioning (e.g., deleted the DO API key before provisioning completed).

We will issue the refund without argument. Provisioning is our job; if we failed at it, you owe us nothing.

When a refund is not available

Once your Droplet shows "ready" status in the dashboard, the service has been delivered. At that point:

  • A Droplet is running inside your DigitalOcean account
  • Claude Code is installed and accessible via the browser terminal
  • The $99 fee covers the provisioning and orchestration work, which has been completed

Because the Droplet itself is in your DigitalOcean account — not ours — we cannot "take it back." The refund window exists precisely for the case where we failed to deliver, not for change-of-mind after a successful setup.

Edge cases

Provisioning partially completed, then stalled: If the Droplet was created in your DO account but never reached "ready" (e.g., cloud-init failed, tunnel never connected), this counts as a provisioning failure. You are entitled to a full refund. The Droplet in your DO account is yours to delete.

Refund request after 14 days: We will consider late refund requests for provisioning failures on a case-by-case basis. Email us — if we genuinely failed, we'll make it right.

Chargeback: If you initiate a credit card chargeback before contacting us, it may prevent us from processing a refund and may result in suspension of your Concerto access. Please email us first — we resolve disputes quickly.

How to Request a Refund

  1. Email [email protected] with the subject line: Refund request — [your purchase email]
  2. Include: your purchase email address and a brief description of what went wrong (optional but helpful for us to fix it)
  3. We will respond within 1 business day to confirm eligibility
  4. Once approved, Stripe processes the refund to your original payment method within 5 business days

Contact

Email: [email protected]